Our warranty policy covers all of the jewellery purchased from TESOURO. This warranty covers all manufacturer defects in material or workmanship but does not cover damage, whether accidental or intentional, or fair wear and tear.
If your item fails due to a manufacturing defect within 6 months of purchase, we will replace your item (excluding shipping costs).
Warranty exceptions and exclusions:
Any damage to jewellery caused by neglect or improper use, whether intentional or accidental, or fair wear and tear. Damage, such as being hit or knocked, is easily detectable under magnification. For example, if your jewellery piece wears out due to neglect (accidental or otherwise) or fairwear and tear, the warranty is considered void.
If you need to return merchandise due to defects, please contact us. Once received, we will carefully examine the defected merchandise and determine if the above criteria is met. Once approved, we will ship out your replacement item at no additional charge within 10 business days.
TESOURO reserves the right to reject any returns that do not comply with the conditions stated above.